FAQ
Understand more about the purchase process of our women's high heels and pumps, so you can buy with confidence.
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About Cavalinho products
Our products are designed and made in northen Portugal, just 15 minutes south of our second largest city, Porto, in the town of Santa Maria da Feira. To read more about our brand, visit Our Story.
Cavalinho uses only the finest European fabrics sourced from trusted partners in Italy, France, Spain and Portugal.
We use custom fabrics as well as natural fabrics, both from by-products of the food industry, and natural renewable resources, this ensures the highest quality for our handmade beautiful artisan masterpieces.
We are committed to using only high-quality materials, and ethical sourcing practices.
Our commitment to quality is backed by an industry-leading warranty, assuring you that your handcrafted products are designed to endure.
We offer up to 3 year warranty, depending on the type of product you ordered.
To find out more, please see our warranty policies
Shipping, Delivery, Returns & Exchanges
Shipping is free across North America for any order over $100! Your favorite pieces will arrive at your doorstep with care and efficiency.
Check more details in our shipping and delivery policies.
We allow return of products up to 15 days of your purchase day, depending on the type of product ordered.
For more information, check our Exchange and Refund policy.
We allow the exchange of products up to 30 days of your purchase day, depending on the type of product ordered.
For more information, check our Exchange and Refund policy.
We know shopping online can feel uncertain, so we make returns and exchanges easy and hassle-free. Shop with confidence, knowing you’ll receive the support you need for a smooth experience every step of the way.
See more about our return and exchange policy or contact us for further assistance.
Pay in Installments
Automatically charged to your debit or credit card, with an initial payment on the day of purchase. It’s simple and quick!
Learn more about
Finding the Right Heels and Pumps
To buy a high heels and pumps, you can shop online on our website, and your shoes will be delivered to your home. Or, you can visit our boutique store in Barrie, ON, for an in person shopping experience.
Cavalinho shoes are in EU sizing. You can find your US sizing for heels, pumps, sneakers and more with our women's shoes size chart.
Cavalinho does not offer half sizes, so we recommend sizing up to the next whole size.
Let customers speak for us
Doreen S
quality bags
These bags are so well made this is why I only buy European leather bags. I have always been a fan of Italian leather and when I stumble across these Portuguese bags while searching for European made bags, I said I have to get one. I ended up with three one time. I always go for leather or suede lining. I was a bit surprised though the leather lined do not have a single pocket. I will have to find one to hook inside. Apart from that the bags are very soft and well made of nice quality leather.
Katrina Wieand
Unique
I like different,one of a kind things& these sneakers are just that!!!
Albertina Cruz
Sabrina
I love all cavalinho products
Great quality and last you for a long time
Rivka Fuzailov
very comfortable shoes and beautiful
I am so happy with this so comfortable looks so beautiful
Google reviewer
I have never been to a Cavalinho store in Canada in person, but my experience with them has been truly exceptional. I was looking for a specific bag that was no longer available, and to my surprise, the Cavalinho Canada team went above and beyond — they arranged to have the bag made for me by Cavalinho in Portugal.
The level of service was outstanding: kind, professional, and very responsive. Even from a distance, I felt truly valued as a customer. The quality of Cavalinho products is already well known, but this kind of personalized care made my experience even more special.
I highly recommend Cavalinho Canada — not only for the beautiful, high-quality products, but also for their dedication to customer satisfaction.
Terri L Caputo
Breathtaking pink
Just love it: impeccable quality, and customer service.
Bett
My favourite store!
Good quality products, love their shoes and boots! Genuine leather and quality that you don’t see in most shops. My favourite place to shop!
Ligia Higgins
Gallop Red Patent Wristlet
Exactly what I was looking for. A deep red wristlet wallet with enough compartments to hold my credit cards and paper money. I have been looking for a long time for something like this. So happy with my purchase!!
Antonietta
Amazing
Very quick delivery
Web site easy to use
And amazing wallet
Google reviewer
I am more than happy with the service at Cavalinho Canada. They went out of their way to make sure I got the belt I wanted and that it was sized right. The quality of the Cavalinho brand is exceptionally good. I plan on wearing it for many years. I will recommend them to my friends and family.
Vanessa
Gloss Running Shoes
These are a staple to my wardrobe, the go with absolutely every outfit. Takes a few wears to break them in but after that they are the most comfortable shoe I own. & the glitter on the side is so beautiful adds to the perfection of the shoes!
Richard Thompson
Great experiance
hi had a great experience in store purchasing a belt for myself and my dad , belt was cut to perfect length . Great overall experiance
Thomas Ronchetti
Awesome wallet!
Amazing how much it can hold and still feel like a small wallet!
Sandrine Dossantos
Very nice luggage
I haven’t travelled with the luggage so I can’t comment on durability, but they look to be very well made, and very sturdy.
The compartments are built proper to give great functionality The Luggage wheels are very smooth and all the mechanics work great.
They are very beautiful and very eye catching. I got the lilac set and they are gorgeous.
What customers think about the store
Cavalinho offers high-quality, stylish leather goods and accessories meticulously crafted in Portugal. Customers rave about the impeccable craftsmanship, luxurious materials, and timeless designs. The brand's exceptional customer service, attention to detail, ...
AI-generated from customer reviews.
Leather Stylish
