The Cavalinho handbags, shoes, wallets, and other fashion accessories boutique is located at 101 Collier St, Barrie, ON, L4M 1H2, Canada. Which is within the Simcoe County, about an hour drive north of Toronto, or less from the GTA (Greater Toronto Area).
Can I purchase online?
Definity! You can purchase online, just visit our website for free shipping all over North America, and satisfaction guarantee with hassle free returns or exchanges.
What are Cavalinho Retail Boutique hours?
Although our hours are pretty consistent, we do fluctuate with the season, just like your fashion accessories should too. 😉 For the latest hours of operation, please check out our Contact Us Page for our current store hours.
Products
How do I know which SHOE size is right for me?
Cavalinho shoes are measured in European sizes, (EU size). To review the best chance to get it right the first time, please review our Size Charts for Women's Shoes and Men's Shoes.
How do I know which BELT size is right for me?
Cavalinho belts are measured in centimeters. To know your size in inches please check our Size Charts.
Where are Cavalinho products made?
All our products are designed and handmade in the northern part of Portugal, just about 15 minutes south of the second largest city in Portugal, Porto, in the town of Santa Maria da Feira. To read more about our whole story, check out our Cavalinho History & Designpage.
Where does the leather and other materials Cavalinho uses come from?
Cavalinho uses only European fabrics sourced from trusted partners in Italy, France, Spain and Portugal. We use custom fabrics as well as natural fabrics, both from by-products of the food industry, and natural renewable resources, this ensures the highest quality for our hand made beauties. We’re committed to using only noble materials, and ethical sourcing practices.
Rewards
How to create a Cavalinho Club Rewards member’s account?
In just a few steps you can sign up here and start earning rewards right away.
How to redeem my Cavalinho points?
We’ve outlined in a video how you may redeem your Cavalinho points. Your points never expire. Watch it here:
How can I earn Cavalinho points?
There are many ways you can earn points. Start by signing up for an account, right away you get a welcome bonus. Then when you celebrate a birthday, like our Facebook page, share us on Facebook, following us on Instagram, and for every purchase you make. For more information on how to earn more Cavalinho points please visit our Introducing Cavalinho Club Rewards page.
How much are my rewards worth?
We regularly review our rewards program to make sure it’s something that provides value to our most beloved customers. The more you earn the more value they have. Your earned rewards can be turned into discounts towards any purchase online or in-store. For the latest values, please review our dedicated Cavalinho Club Rewards page.
Returns
Can I return my gift card?
Unfortunately, no, Gift cards are a non-returnable, non-refundable item.
Is there anything I cannot return after purchase?
Yes, unfortunately there are a few things that are final sale. The following items are non-returnable, non-refundable: Gift cards, perfume, luggage, jewelry, scarves, socks, cufflinks.
Are there any other items which are classified as non-returnable items?
In addition to gift cards, perfume, clothing items, and luggage, you cannot return anything from clearance - clearance is anything that is 25% OFF or greater, of Regular price, and BOGO items (Buy One Get One).
Can I return a product I received as a gift?
Unfortunately, no, however you can exchange the item for something of equal or greater valued. With our wide variety of items and constant incoming new items, there should be something you will fall in love with.
How do I return an item?
Live in Canada or in USA?
To start your return or exchange please contact our North American Head Office at 705-733-8161 or email us at info@cavalinho.ca that we will provide you with instructions on printing your return label.
Live in UK, Mexico or another country?
To inquire about the best way to handle a return or exchange please contact our North American Head Office at 705-733-8161 or email us at info@cavalinho.ca.
Do I have to pay shipping to return an item?
Currently, we offer Free Return Shipping for customers in Canada and United States, only. The product must be unworn, unaltered, free of any damage, and in the original conditions as they were purchased (e.g.: original box, original tags, original cards, original shoehorn, etc.).
I want to return a product I bought or received as a gift. Can I just send to the Cavalinho store without contacting them first?
No, packages returned without our consent will be refused and if lost non-refundable. We do not have any control over lost packages. Please contact us beforehand in the email info@cavalinho.ca.
How and when will my refund be processed?
Once your package has been received, your refund will be processed on the original form of payment within 5 to 10 business days. You will be notified, via email, at the email address listed on your invoice when the refund has taken place. Please note that your banking institution may require additional days to process and credit this transaction to your account once it has received the refund confirmation from Cavalinho.
Exchanges
Can I exchange a gift I received?
If the item was marked as a gift at time of purchase, or you have a gift receipt, you will be eligible to exchange for an equal value product or greater value product (being the exceeding value paid by the customer) or get a store credit for unused, in original conditions and all tagged merchandise.
Can Cavalinho products purchased at an independent retailer be refunded through Cavalinho store or head office?
No. All products purchased through one of our authorized independent retailers, must be returned to the original store in which they were purchased. We cannot dictate or intervene in the independent retailers exchange or return policies.
Can Cavalinho products purchased through cavalinho.ca be returned to an independent retailer or to a Cavalinho store?
It depends. You may return or exchange to the Cavalinho Canada Official Store in Barrie, regardless of if you purchased in store, online, or our retail partners. At this time, you cannot return it to one of our independent retail partners.
I purchased a Cavalinho in Portugal, can I return or exchange it in Canada or United States, (USA)?
A refund is not possible; however you are welcome to exchange it. Any item which was purchased at an official Cavalinho store worldwide can be exchanged at Cavalinho Canada & USA, at our Barrie store or online will be handled through our head office in Ontario or regional office in New York.
These bags are so well made this is why I only buy European leather bags. I have always been a fan of Italian leather and when I stumble across these Portuguese bags while searching for European made bags, I said I have to get one. I ended up with three one time. I always go for leather or suede lining. I was a bit surprised though the leather lined do not have a single pocket. I will have to find one to hook inside. Apart from that the bags are very soft and well made of nice quality leather.
I have never been to a Cavalinho store in Canada in person, but my experience with them has been truly exceptional. I was looking for a specific bag that was no longer available, and to my surprise, the Cavalinho Canada team went above and beyond — they arranged to have the bag made for me by Cavalinho in Portugal.
The level of service was outstanding: kind, professional, and very responsive. Even from a distance, I felt truly valued as a customer. The quality of Cavalinho products is already well known, but this kind of personalized care made my experience even more special.
I highly recommend Cavalinho Canada — not only for the beautiful, high-quality products, but also for their dedication to customer satisfaction.
Exactly what I was looking for. A deep red wristlet wallet with enough compartments to hold my credit cards and paper money. I have been looking for a long time for something like this. So happy with my purchase!!
I am more than happy with the service at Cavalinho Canada. They went out of their way to make sure I got the belt I wanted and that it was sized right. The quality of the Cavalinho brand is exceptionally good. I plan on wearing it for many years. I will recommend them to my friends and family.
These are a staple to my wardrobe, the go with absolutely every outfit. Takes a few wears to break them in but after that they are the most comfortable shoe I own. & the glitter on the side is so beautiful adds to the perfection of the shoes!
Cavalinho offers high-quality, stylish leather goods and accessories meticulously crafted in Portugal. Customers rave about the impeccable craftsmanship, luxurious materials, and timeless designs. The brand's exceptional customer service, attention to detail, ...Cavalinho offers high-quality, stylish leather goods and accessories meticulously crafted in Portugal. Customers rave about the impeccable craftsmanship, luxurious materials, and timeless designs. The brand's exceptional customer service, attention to detail, and value for money leave a lasting impression on shoppers.
When visiting Cavalinho's Barrie boutique, you can park for free in our customer parking lot behind the building.
Regular Hours
Sun - Mon: Closed
Tue - Fri: 10am - 5pm
Sat: 10am - 4pm
Cavalinho Awards
Cavalinho has been proudly recognized as a Portuguese Super Brand in 2023 and 2024, awarded the prestigious 5 Star Award for 2025, and celebrated by Community Votes Barrie in 2023 and 2024—all thanks to the incredible support of our valued customers!
I love all cavalinho products
Great quality and last you for a long time
Hi Albertina! Thank you for your kind words and for taking the time to leave this review. We are delighted to hear that you love all of our products and have found them to be of great quality and long-lasting.
