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The Cavalinho handbags, shoes, wallets, and other fashion accessories boutique is located at 400 Bayfield Street, Barrie, Ontario, L4M 5A1, Canada. Which is within the Simcoe County, about an hour drive north of Toronto, or less from the GTA (Greater Toronto Area).
Definity! You can purchase online, just visit our website for free shipping all over North America, and satisfaction guarantee with hassle free returns or exchanges.
Although our hours are pretty consistent, we do fluctuate with the season, just like your fashion accessories should too. 😉 For the latest hours of operation, please check out our Contact Us Page for our current store hours.
Cavalinho shoes are measured in European sizes, (EU size). To review the best chance to get it right the first time, please review our Size Charts.
Cavalinho belts are measured in centimeters. To know your size in inches please check our Size Charts.
All our products are designed and handmade in the northern part of Portugal, just about 15 minutes south of the second largest city in Portugal, Porto, in the town of Santa Maria da Feira. To read more about our whole story, check out our Cavalinho History & Design page.
Cavalinho uses only European fabrics sourced from trusted partners in Italy, France, Spain and Portugal. We use custom fabrics as well as natural fabrics, both from by-products of the food industry, and natural renewable resources, this ensures the highest quality for our hand made beauties. We’re committed to using only noble materials, and ethical sourcing practices.
In just a few steps you can sign up here and start earning rewards right away.
We’ve outlined in a video how you may redeem your Cavalinho points. Your points never expire. Watch it here:
There are many ways you can earn points. Start by signing up for an account, right away you get a welcome bonus. Then when you celebrate a birthday, like our Facebook page, share us on Facebook, following us on Instagram, and for every purchase you make. For more information on how to earn more Cavalinho points please visit our Introducing Cavalinho Club Rewards page.
We regularly review our rewards program to make sure it’s something that provides value to our most beloved customers. The more you earn the more value they have. Your earned rewards can be turned into discounts towards any purchase online or in-store. For the latest values, please review our dedicated Cavalinho Club Rewards page.
Unfortunately, no, Gift cards are a non-returnable, non-refundable item.
Yes, unfortunately there are a few things that are final sale. The following items are non-returnable, non-refundable: Gift cards, perfume, luggage, jewelry, scarves, socks, cufflinks.
In addition to gift cards, perfume, clothing items, and luggage, you cannot return anything from clearance - clearance is anything that is 25% OFF or greater, of Regular price, and BOGO items (Buy One Get One).
Unfortunately, no, however you can exchange the item for something of equal or greater valued. With our wide variety of items and constant incoming new items, there should be something you will fall in love with.
Just simply go to our website and scroll down to the bottom footer and find “start a return or exchange link”, or click here to access it.
To start your return or exchange please contact our North American Head Office at 705-733-8161 or email us at firstname.lastname@example.org that we will provide you with instructions on printing your return label.
To inquire about the best way to handle a return or exchange please contact our North American Head Office at 705-733-8161 or email us at email@example.com.
Currently, we offer Free Return Shipping for customers in Canada and United States, only. The product must be unworn, unaltered, free of any damage, and in the original conditions as they were purchased (e.g.: original box, original tags, original cards, original shoehorn, etc.).
No, packages returned without our consent will be refused and if lost non-refundable. We do not have any control over lost packages. Please contact us beforehand in the email firstname.lastname@example.org.
Once your package has been received, your refund will be processed on the original form of payment within 5 to 10 business days. You will be notified, via email, at the email address listed on your invoice when the refund has taken place. Please note that your banking institution may require additional days to process and credit this transaction to your account once it has received the refund confirmation from Cavalinho.
If the item was marked as a gift at time of purchase, or you have a gift receipt, you will be eligible to exchange for an equal value product or greater value product (being the exceeding value paid by the customer) or get a store credit for unused, in original conditions and all tagged merchandise.
No. All products purchased through one of our authorized independent retailers, must be returned to the original store in which they were purchased. We cannot dictate or intervene in the independent retailers exchange or return policies.
It depends. You may return or exchange to the Cavalinho Canada Official Store in Barrie, regardless of if you purchased in store, online, or our retail partners. At this time, you cannot return it to one of our independent retail partners.
A refund is not possible; however you are welcome to exchange it. Any item which was purchased at an official Cavalinho store worldwide can be exchanged at Cavalinho Canada & USA, at our Barrie store or online will be handled through our head office in Ontario or regional office in New York.
For more information regarding refund, exchanges or returns, check our Exchange & Return page, or contact us at 705-733-8161 or email@example.com