Learn more about Cavalinho's return and exchange policy

Returns & Exchanges

Our return policy works for both online and in-store shopping. Buy with confidence and risk free, shopping satisfaction guarantee!

Return & Exchange Deadlines and Fees

Customers have 14 days to return their items or 30 days to exchange.

Customers will pay a flat rate shipping fee of $15 for returns or exchanges.

Note: Items purchased between November 12th and December 24th of 2024, are eligible for an extended holiday exchange up to January 9, 2025.

Requirements for product returns

• We offer Easy Returns for customers in Canada and United States.
• Product not qualify as a non-returnable, non-refundable item.
• All other items, to complete your return, we require a receipt or proof of purchase. 
• We will refund any unworn or defective merchandise within 14 days of receiving your purchase based on the original method of payment.
• All merchandise must be unworn, unaltered and free of any damage.
• Any return requests received after this deadline will automatically be refused.
• Packages returned without our consent will be refused.
• Footwear must be returned unworn in the original shoe box, with the shoe bag, shoe horn and original tags.
• Original tags must remain attached to the products.
• Refunds are credited to the same form of payment originally used for purchase.

Requirements for product exchanges

• We offer Easy Exchages for customers in Canada and United States.
• Product not qualify as a non-returnable, non-refundable item.
• All other items, to complete your exchange, we require a receipt or proof of purchase. 
• We will allow exchanges for any unworn or defective merchandise within 30 days of receiving your purchase based on the original method of payment.
• All merchandise must be unworn, unaltered and free of any damage.
• Any exchange requests received after this deadline will automatically be refused.
• Footwear must be unworn in the original shoe box, with the shoe bag, shoe horn and original tags, to be exchanged for another product.
• Original tags must remain attached to the products.

Non-returnable items

Unfortunatly, a few of our products are non-returnable: sunglasses, gift cards, perfume, clothing items, luggage, BOGO sale items, and clearance items (25% off or greater, of regular price). 

Return Shipping Fees

We do not absorb Return Shipping Fees for customers located outside Canada and United States at this time. Please ship back merchandise using your carrier of choice. Ensure you have a tracking number. Items that are never received in our Barrie, Ontario office will not be refunded.

How to start a return or exchange?

To start your return or exchange please contact our North American Head Office at 705-733-8161 or email us at info@cavalinho.ca

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Partial Refunds

There are certain situations where only partial refunds are granted such as, but not limited to, any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.

When will my payment be refunded? 

Once your package has been received, your refund will be processed on the original form of payment within 7 to 10 business days. You will be notified, via email, at the email address listed on your invoice when the refund has taken place. Please note that your banking institution may require additional days to process and credit this transaction to your account once it has received the refund confirmation from Cavalinho.

Gifts (Exchange only)

If the item was marked as a gift at time of purchase, or you have a gift receipt, you will be eligible to exchange for an equal value product or greater value product (being the exceeding value paid by the customer) or get a store credit for unused, in original conditions and all tagged merchandise. We do not refund gift items.

Purchase Locations

Items purchased at our retail location (Official Cavalinho store)

Items purchased in one of our retail locations are subject to the return policies outlined on the store receipt. (Same as above)

Items purchased at an authorized retailer (Not a Cavalinho Store) 

You will have to contact them for their return/exchange policy, no returns will be accepted by Cavalinho directly. 

Can Cavalinho products purchased at an independent retailers be refunded through Cavalinho store or head office?

No. All products purchased through one of our independent retailers, must be returned to the store in which they were purchased. We cannot dictate or intervene in independent store exchange or return policies.

Can Cavalinho products purchased through cavalinho.ca be returned to an independent retailer or to a Cavalinho store? 

Yes, to the Cavalinho Canada Official Store in Barrie. No, to our independent retail partners.

Additional Information

For additional information or if you have any questions, please contact us at info@cavalinho.ca or call 705-733-8161 during regular business hours.