FAQS
General Policy
Cavalinho offers a two-year (2) warranty for any manufacturing defects for bags purchased and kept within the guidelines and conditions of use, both for the first purchaser and for the person who will receive it as a gift, from the date duly indicated on the official sales receipt. We reserve the right to refuse to apply the guarantee without the presentation of this document.
Cavalinho is responsible for quality defects that occurred during the manufacturing process, after evaluation of the Technical Assistance of the brand.
For warranty purposes, maintenance or repair of the product shall only be performed by Cavalinho and shall not be liable for improper repairs or maintenance of the product made by others. After analysis of the product, Cavalinho reserves the right to decide for repair or replacement by an equivalent or successor product.
To activate the warranty, you must go to any Official Cavalinho Store or Authorized Dealer within the warranty period.
After analysis of the product, Cavalinho reserves the right to decide for repair or replacement by an equivalent product or successor. The average time to return the product to the customer is 30 days. If the guarantee is not applicable, Cavalinho provides a quote that includes the repair and all the costs involved (cost of packaging, shipping and shipping rates). This warranty does not cover damage resulting from signs of wear and tear, cuts in material, accidents such as exposure to high temperatures, solvents, acids, water, or any other liquid, forced locks, product deformation caused by use, improper use by user or third parties, including cleaning the material incorrectly.
Handbags, Leather Goods & Accessories
Warranty Policy
The following items are not considered to be manufacturing defects due to misuse and/or conservation by the consumer, and not included in our warranty:
- Signs of wear due to misuse and friction;
- Cuts in the material (by perforating or pointed objects);
- Accidents such as exposure to high temperatures, solvents, acids, water or others;
- Forced or broken zippers and zippers;
- Deformation of the product caused by inadequate storage or overweight;
- Improper use by the user or third parties including cleaning the material incorrectly;
- Stains caused by the contact of colored materials and clothes that dye.
If the warranty does not apply, a budget is provided that includes the repair and all the costs involved. To activate the warranty, you must go to any Official Cavalinho Store or Authorized Dealer within the warranty period. Product specifications are subject to change without notice. Cavalinho undertakes to make every effort to provide a prompt and satisfactory solution in the context of this guarantee, but will not be liable for cases of force majeure, such as those defined by law and case law, application of the guarantee.
Advice On Use
To keep the original color of your bag. Cavalinho advises its customers to minimize contact with materials and clothing that dries, and to perform a regular cleaning with a damp cloth and neutral soap on the canvas.
- Do not use chemical agents or solvents.
- Do not immerse the product in water.
- Light tones can be easily dyed when in contact with colored materials, such as jeans, among others.
- Use only a dry cloth in the hardware.
- Do not clean the leather with water, nor use paints that can damage or stain the surrounding area.
Varnish & Patent Leather
Patent leather is a very durable material, however, like any other, it needs special care to remain shiny and free from scratches. When storing your purse, leather goods and accessories, do not allow the varnished parts to come in contact with other materials or objects that can absorb or transfer colour or cause friction.
Alternative Fabrics & Materials
Cavalinho articles are manufactured in a handmade way, so it is possible to produce non-identical parts, this type of situation can occur in fabric products or alternative materials. These instances are not considered a manufacturing defect and will not be covered under warranty.
Gold Applications
Some of our articles include applications with gold treatment finished with protection lacquer. However, during use and eventual wear, these applications are subject to losing their initial color. These instances are not considered a manufacturing defect and will not be covered under warranty.
Footwear
Warranty Policy
Shoes are covered under a 1-year warranty. The following items are not considered to be manufacturing defects due to misuse and / or conservation by the consumer, and not included under warranty
- Wear of the sole and heel;
- Fading of color and appearance of stains due to contact with other materials (such as jeans, paint, among others), stains caused by rain;
- Shoes that give or hurt your feet (Cavalinho recommends that you try on the shoe before buying it);
- Ripped linings due to improper effort when being worn;
- Rear of damaged shoe or any type of action that damages the shoe;
- Odor problems and bad smell.
Metallic Material
Metallic materials with transfers, in particular gold and silver, may suffer a colour wear when they come into contact with the perspiration of the skin. The same can happen with the pieces of metal that have been finished with a protective lacquer. These instances are not considered a manufacturing defect and will not be covered under warranty.
Glitter
Products made with "glitter" are fashion items that deserve special consideration and care. Because it is a delicate and fragile material, it may lose its effect (brightness) if there is any friction or impact on the site. This scenario is not considered a manufacturing defect and will not be covered under warranty.
Rhinestones
Products made with rhinestones are very delicate, due to the nature of this type of footwear, Cavalinho recommends greater care, since the loss of sequins, stones and beads is not considered a manufacturing defect and will not be covered under warranty.
Specchio
Specchio (mirrored) is a delicate material that can lose its brightness and colour when in contact with sweat and friction. These scenarios are not considered manufacturing defects and will not be covered under warranty.
Nubuck & Leather
Colour fading and spotting may occur when nubuck or leather comes in contact with other materials (such as jeans, paints, etc.). Nubuck can release paint dye when in contact with the skin (eg perspiration). These scenarios are not considered manufacturing defects and will not be covered under warranty.
Varnish & Patent Leather
Patent leather is a very durable material, however, like any other, it needs special care to remain shiny and free from scratches. When storing your purse, leather goods and accessories, do not allow the varnished parts to come in contact with other materials or objects that can absorb or transfer colour or cause friction.
Alternative Fabrics & Materials
Cavalinho articles are manufactured in a handmade way, so it is possible to produce non-identical parts, this type of situation can occur in fabric products or alternative materials. These instances are not considered a manufacturing defect and will not be covered under warranty.
Gold Applications
Some of our articles include applications with gold treatment finished with protection lacquer. However, during use and eventual wear, these applications are subject to losing their initial color. These instances are not considered a manufacturing defect and will not be covered under warranty.
Luggage
Warranty Policy
All of our suitcases are sold with a certificate of guarantee and are subject to a commercial guarantee, under the conditions and modalities indicated below.
Cavalinho offers a five-year (5) for any manufacturing defects for the product purchased and kept within the guidelines and conditions of use, both for the first purchaser and for the person who will receive it as a gift, from the date of duly indicated on the official sales receipt. We reserve the right to refuse to apply the guarantee without the presentation of this document.
This warranty covers manufacturing defects and does not cover any damages caused by incorrect use such as accidents, weight and volume overload, wear and tear, negligence, abrasion, transportation of unusual articles, exposure to high temperatures, solvents, acids, water or any other liquid, transportation natural wear or damage (particularly damage during flight or transport of any kind, such as deformation, broken wheels, fractures, ruptures in the bag structure, scratches, damaged areas, etc.)
In case of damage caused during transport, Cavalinho recommends that the situation be reported to the company responsible (air, sea or rail) for the suitcase to be inspected, since there is insurance against damages in the luggage.
For warranty purposes, the maintenance or repair of the product should only be performed by Cavalinho, since the company is not responsible for a repair or incorrect maintenance of the product. To activate the warranty, you must go to any Official Horse Shop or Authorized Agent within the warranty period. After analysis of the product, Cavalinho reserves the right to decide for repair or replacement by an equivalent or successor product. If the guarantee is not applicable, Cavalinho provides a quote that includes the repair and all the costs involved (cost of packaging, shipping and shipping rates).
Cavalinho undertakes to make every effort to provide a prompt and satisfactory solution in the context of this guarantee, but will not be responsible for cases of force majeure, such as those defined by law and case law, application of the guarantee.
Care Instructions
In order to clean your polypropylene suitcase and remove any adhesives, avoid use of chemical agents such as acetone, benzene, ammonia, chloroform, or other phenol-based solutions. Avoid the use of cleaning agents containing abrasive ingredients (these agents will wear out the surface and may cause scratches and marks).
Locks
Locks are only intended to prevent accidental openings and do not necessarily prevent theft of the products or their contents. Manufacturing specifications are subject to change without notice.